Nine Lives Cycles, a Bristol based bicycle reseller and service provider, offers the following limited warranty on fully equipped bicycles from various brands.
To the first owner of a Nine Lives Cycles refurbished bicycle, Nine Lives Cycles offers a warranty covering material and/or technical defects for a period of 1 month, subject to the presentation of a proof of purchase of the bicycle in question. During this warranty period, Nine Lives Cycles shall repair or replace, at its sole discretion, the bicycle or part in question. The period of 1 month starts on the date of purchase. The 1 month warranty only applies to Nine Lives Cycles products that have been used under normal circumstances and have received appropriate maintenance.
GENERAL EXCLUSIONS TO THIS WARRANTY
1. Damage to the bicycle caused by an accident.
2. Misuse of the bicycle (racing, jumping, 4X, dual and extreme downhill riding)
3. Lack of care causing the damage to the bicycle or any mechanical components
4. Damage caused by deliberate intention
5. Modification of the original mechanical system
6. Repairs carried out by an unauthorized dealer
7. Components that are subject to natural wear and tear are not covered under this warranty (i.e tyres, inner tubes, brake pads, chains etc)
Within 30 days of the product purchase date you may return products purchased at Nine Lives Cycles store for a full refund of your purchase price. Products must be returned in their original condition and packaging with all included parts. You are responsible for the cost of the return shipment.
Packing and Sending Your Return:
1. Pack the items along with a copy of the packing slip (receipt) securely in a box. Your order number MUST be included with the return to get your refund.
2. Send the return package to:
Nine Lives Cycles
Unit 3, Sheene Court industrial estate, Sheene Road
Bristol, BS3 4EG
We recommend that you use a shipper with delivery confirmation to ensure your package is received and your refund processed.
Refunds of the product's purchase price under Nine Lives Cycles 30 Day Return Policy will be made by the original payment method. Credit card refunds will be made within 5 business days of receiving and approving your return. After processing your refund, you will receive a confirmation email with a refund receipt.